Return & Refund Policy

At Wildwood Studio, we take care to prepare our products according to their descriptions and specifications. Please read this policy before placing an order.

1. Change-of-Mind Returns

Please review the product description, measurements, price, and other details carefully before ordering.

Once an order has been delivered and received, we generally do not accept returns simply because a customer changes their mind or no longer wants the product.

If you have a genuine concern about your order, please contact us and explain the reason. We will review the circumstances before deciding whether a solution is appropriate.

2. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

To help us assess the issue:

1. Record a continuous video while unpacking the parcel.
2. Show the package and the product clearly in the video.
3. If damage or a defect is visible, make sure it is captured in the recording.
4. Send the original video to Wildwood Studio through our designated customer-support channel.
5. Keep the product and its packaging until we have reviewed your complaint.

Unpacking videos help us determine whether the problem occurred during transportation or resulted from a product-related issue.

3. Product Review and Alteration

After receiving your evidence, we will review the product issue.

If our assessment confirms damage, a manufacturing error, or another problem attributable to the supplied product, we will discuss an appropriate solution with you. Depending on the nature of the issue, this may include alteration, repair, or another mutually agreed resolution.

Alteration or repair will be arranged where feasible. We will explain the available solution before proceeding.

4. Incorrect Products or Specifications

If you receive a product that differs from the confirmed order, please contact us with your order details and supporting evidence.

We will review the discrepancy and determine an appropriate resolution.

5. Refunds

A refund is not automatic for every complaint or change-of-mind request.

If a refund is appropriate after reviewing the circumstances, we will communicate the approved amount and the refund process to the customer.

Any refund arrangement will depend on the nature of the issue and the applicable requirements.

6. Important Notes

• Please review product measurements and descriptions before placing an order.
• Record a continuous unpacking video to help document the condition of your parcel.
• Contact us promptly if you discover damage, defects, or an incorrect product.
• Do not discard the packaging before we have had a reasonable opportunity to review the issue.
• Each complaint will be assessed based on the available evidence and the circumstances of the order.

7. Contact Us About a Return or Product Issue

Please contact Wildwood Studio with your order details, a description of the problem, and the required video evidence.

We will review your concern and communicate the next steps.

Thank you for your understanding and for supporting Wildwood Studio.