Shipping Policy

At Wildwood Studio, we take care to prepare and package every order before dispatch. This policy explains how we process and ship orders placed through our store.

1. Order Processing

Orders are processed after the necessary product and delivery details have been confirmed.

Processing time may vary depending on product availability, order volume, and whether the item requires additional preparation or customization.

For customized or made-to-order products, the expected preparation time will be communicated before the order is confirmed.

2. Shipping Carrier

We use Steadfast Courier to deliver our wooden products across Bangladesh, subject to courier coverage and service availability.

Once your order has been dispatched, we may provide tracking information or other available delivery updates.

3. Shipping Charges

Our standard delivery charges are:

• Inside Dhaka city: ৳150
• Outside Dhaka city: ৳200

Selected products may qualify for free delivery inside Dhaka city or a 50% discount on the delivery charge outside Dhaka city. Such offers apply only to eligible products and will be confirmed before the order is finalized.

4. Estimated Delivery Time

Delivery time may vary depending on the destination, courier operations, public holidays, weather conditions, and other circumstances.

If you need your order by a specific date, please contact us before ordering. We will let you know whether your requested timeline is feasible.

5. Delivery Address and Contact Number

Customers are responsible for providing accurate delivery information.

Please ensure your phone number is active and your delivery address is complete. If any information changes after placing an order, notify us before dispatch.

6. Delayed or Unsuccessful Deliveries

Courier delays may occasionally occur due to circumstances outside our control.

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the recipient cannot be contacted, please coordinate with us to resolve the issue. Any applicable additional delivery or return charges will be communicated to the customer.

7. Damaged Shipments

Please record a continuous video while unpacking your parcel. If the product appears damaged or defective, contact us and provide the video evidence.

We will review the evidence and assess the issue in accordance with our Return & Refund Policy.

For delivery charges and special delivery offers, please refer to our Delivery Information page.

Thank you for shopping with Wildwood Studio.